1. Introduction
VanTripJapan ("we," "us," or "our") operates the website vantripjapan.jp and provides campervan rental services based in Fukuoka, Japan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect the following personal information when you interact with us:
- Contact Information: Name, email address, phone number
- Rental Information: Driver's license details, travel dates, pickup/return preferences
- Payment Information: Processed securely through our payment provider (Stripe). We do not store your full credit card details
- Communication Data: Messages sent via our contact form, WhatsApp, or LINE
Automatically Collected Information
- Usage Data: Pages visited, time spent on pages, referral source
- Device Information: Browser type, operating system, device type
- Cookies: We use essential cookies for website functionality and analytics cookies to improve our service
3. How We Use Your Information
We use the information we collect to:
- Process and manage campervan rental reservations
- Respond to your inquiries and provide customer support
- Send booking confirmations and rental-related communications
- Improve our website and services
- Send newsletters and travel tips (only with your consent)
- Comply with legal obligations under Japanese law
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors (Stripe), email services, and hosting providers (Cloudflare) that help us operate our business
- Legal Requirements: When required to comply with applicable Japanese laws or regulations
- Business Partners: With your consent, for services related to your rental (e.g., insurance providers)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Limited access to personal data on a need-to-know basis
- Regular security reviews of our systems
6. Cookies
Our website uses the following types of cookies:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Cloudflare Web Analytics)
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
- File a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at our contact page.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Rental-related records are kept in accordance with Japanese tax and business regulations.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party website you visit.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
13. Governing Law
This Privacy Policy is governed by the laws of Japan, including the Act on the Protection of Personal Information (APPI).
Last updated: March 26, 2026
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